How can I order?
To complete your order, you can log in with your account or can proceed shopping with your guest account.
What should I do if the product I purchased does not reach me?
If the orders that appear to have been delivered to cargo have not reached you within 5 working days, you can request information by calling our call center.
How can I track my order?
You can check the status of your order on the website of the relevant cargo company with the cargo tracking number that you received via e-mail.
Can I change my shipping address after placing my order?
Yes. Changing the delivery address of the orders you have paid for can be made even if your products have been delivered to the cargo company. You can forward your request by calling our call center.
Can I add/remove products to the order I have created?
Your orders from Flormar reach us online. Since the payment amount you made cannot be changed, it is not possible to add products to your order later.
Are your products tested on animals?
Our Company does not test on animals during the production of our products.
I would like to share a complaint about a product of yours. Where can I share?
You can make your complaints and requests regarding the products by calling our call center.
I want to try your products. What should I do?
We currently do not have trial-size products. If you wish, you can go to the nearest store and benefit from the testers.