Our Return and Replacement Policy applies only if you receive a damaged or incorrectly delivered item.

Key Conditions for Claims

• Timeframe: Submit your claim within 3 to 5 days of delivery, including photo proof of the parcel's condition.

• Item Condition: Items must be unsealed, unopened, unused, and in their original packaging. The original invoice is required for an exchange.

• Warehouse Deadline: Eligible replacements require returned items to reach our warehouse within 15 days of the initial delivery date.

• Assessment: Once received, our Quality Assurance team will evaluate the item. A replacement or coupon will be issued upon successful inspection.

Important Policies

• Customer Responsibility: Return items must be packed securely to prevent damage during transit. You are responsible for the items until they arrive at our warehouse.

• No Change of Mind: We do not accept returns or replacements due to a change of mind, shade preference, or product selection.

• No Cash Refunds: Cash refunds are not provided; a store credit coupon will be issued for your next purchase instead.

• Online vs. Offline: Items bought online cannot be returned or exchanged at retail/offline stores, and vice versa.

How to Contact Us: Email your invoice and images of the defective product to care@flormar.pk or call us at +92 300 0881253.