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  • Our Returns and Replacement Policy is applicable only if the received items are damaged or wrongly delivered.
  • Claims must be submitted within 3-5 days of the delivery date, accompanied by picture proof of the parcel's condition.
  • The claimed item must remain unsealed, unopened, unused, and in its original packaging and condition. The original invoice is required for exchange.
  • Replacement items will only be eligible for claims received in our warehouse within 15 days of the delivery date.
  • Once the return is received and evaluated by our quality assurance department, a replacement/coupon will be issued upon successful assessment of the product's condition.
  • Customers are responsible for the items being returned until they reach our warehouse, so they should be properly packed to prevent any delivery damage.
  • Requests for replacement due to a change of mind, shade preference, or product choice are not encouraged.
  • We do not offer cash refunds; instead, we will issue a coupon for your next purchase.
  • Items purchased from our online store cannot be returned or exchanged at retail/offline stores, and vice versa.
  • Contact our Customer Care center by sending us Invoice and images of the defective product at care@flormar.pk or contact us at +92 300 0881253

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